Refund policy
Refund Policy
We want you to love your Just Primes order. Because every item is made to order through our print-on-demand production partner, please read this policy carefully before purchasing.
Personalized and custom items
Items that include a name, photo, or other personalization are made specifically for you and cannot be resold. For this reason, we do not accept returns or exchanges on personalized items unless the product arrives damaged, defective, or with a print error that does not match your approved order.
Non-personalized items
For standard, non-personalized products, we only accept Exchange within 3 days of delivery if the item is unworn, unwashed, and in its original condition. To start a Exchange, contact us at Justprimes07@gmail.com with your order number and reason for Exchange.
Damaged, defective, or incorrect items
If your item arrives damaged, misprinted, or different from what you ordered, contact us within 3 days of delivery with your order number and a photo of the issue. You have to ship to our address after receiving the product we will verify and issue a full refund.
How refunds are processed
Approved refunds are issued to your original payment method through Cashfree within 5-7 business days of approval. Please allow an additional 3-5 business days for the refund to reflect in your bank statement, depending on your bank.
What is not covered
- Buyer's remorse or sizing issues on personalized items (please check our size chart before ordering)
- Items damaged after delivery due to improper washing or care
- Delays caused by incorrect shipping addresses provided at checkout
Questions?
Reach out anytime at Justprimes07@gmail.com or through our Contact page. We typically respond within 24-48 hours.